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Frequently Asked Questions
Q - We are currently renting equipment but we are not happy with the current levels of service however we are tied into a rental contract is there any way out?
A - You need to check the dates and terms of the contract however if you are not satisfied with the service and you can demonstrate as such then you may be able to terminate the contract.Click on the link Contact Details and complete the form.We will be able to offer you a competitive quotation and advice.
Q - We are looking to buy rather than rent do you install?
A - Yes we have and all encompassing package and our rates are very competitive. All our Installations are carried out by our parent company Bardo Electrical Ltd by fully qualified NICEIC electricians.
Q - We only employ the services of council approved contractors can we use Bardo?
A - Bardo Electrical Ltd have been working with councils for many years and are approved by many councils if in doubt just give us a call on 01302 755821
Q - I am looking to buy online but I am unsure of the technical aspects of the equipment how can you help?
A - The majority of our products have technical data attached to the description but if you are still unsure then give us a call on 01302 755821.
Q - We are a public sector organisation can we open an account?
A - Opening and account could not be easier just click on the link Public sector orders for more information.
Q - We are only a small company do we need the services of sanitary waste disposal company?
A - Are you complying with the law? The 'Duty of Care' Act demands that sanitary waste is managed to a point of disposal. Waste must be carried by a licensed carrier, and a full audit trail of documentation must be available at all times. Failure to comply can lead to a hefty fine. This applies to all commercial premises, even if only one female is employed. Contact us to arrange a quotation
Q. Can I order by telephone or fax?
A - Orders are usually processed on line, however if are experiencing problems please call us on 01302 755821
Q - How long do you take to despatch the order?
A - All orders received and paid for by 4.30pm are despatched the same day , Orders recieved after this are despatched within 24 hours
Q - I am having problems with the shopping cart?
A - The main reasons why customers may encounter problems using the shopping cart are that (a) customers are ordering from within a firewalled company network, or (b) ordering from a non-standard PC/Mac unit (eg a games console). In both these cases, the shopping cart may not function properly, so we recommend using a normal stand-alone PC/Mac where possible. Another possible source of problems is that the security settings on your web browser are set at maximum, which prevents your computer communicating with our server properly. If using Internet Explorer, adjust the security level slider to a medium setting. For other browsers, "Java", "JavaScript" and "Cookies" should all be enabled in the browser options.
Q - Is buying online secure and safe?
A - Yes - the shopping cart area of the site is encrypted to ensure the security of all orders. You can view Pay Pal security certificate by clicking on the PayPal icon in your web browser.
Q - Can I pick up my order from your offices instead of postage?
A - Yes service is available, just click on the delivery options when checking out your items
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